It’s my own personal belief that everyone should have to spend three months working in the food and beverage industry as a waiter or waitress. That’s right – every man, every woman. Three months. At the very least. No matter what your social or financial status, it should be a legal requirement. You know how some countries require their citizens to spend a year in the military? Well sort of like that – only we’re talking knives and forks instead of assault rifles and grenades. “Why such a ludicrous idea?” some of you may ask. I’ll tell you why. Not everyone, but a certain segment of the population act like complete, total and utter jackasses when dealing with serving staff at restaurants. Why is this? Well, some people have absolutely no idea what it takes to be a server and more importantly, to be blunt, are just assholes. I don’t know why. They just are. I think there must be an asshole gene that scientists haven’t discovered yet. I’m pretty sure the TLC executive who keeps giving the green light to Kate Gosselin shows and Toddlers and Tiaras has the gene. Dick Cheney is the poster boy for the gene. And the guy in the restaurant losing his mind at the scared and mortified minimum wage earning waitress because he asked for “a medium rare steak, not medium!!!!!” definitely has the gene. It’s just a steak dude. We can cook you a new one. With this guy’s heavy consumption of red meat and obvious through-the-roof blood pressure, he’s headed for an early grave anyway. Problem solved.
It’s really not difficult to be civil with the person who brings you your meal and takes care of your needs during your dining experience. But you’d never know it the way some people carry on. Don’t get me wrong, there are loads of people working in the restaurant business who shouldn't be. Some of them shouldn’t be allowed to handle sharp objects or procreate let alone serve food. Look, if the waiter comes out and his glass eye has fallen into your bowl of French onion soup; by all means unleash a profanity laced tirade towards the boob. But if the soup is a wee bit cold or possibly a little unflavourful – let’s not launch into a hysterical fit of anger that would make Bill O’Reilly blush. I’m completely aware of certain employees that don’t live up to the waiter or waitress expectation. But that can be said for any profession. What do you call the guy who graduated at the bottom of his class in medical school? Doctor. Doesn’t mean he’s a good one. I once had a doctor try to tell me I had mono even though I was lacking every single symptom of the ailment except an infected throat. I walked into his office one day and told him I had a throat infection. I was hoping to get some of that tasty banana flavored medicine to make it go away. End of story. But he immediately said I had mono and then proceeded to check me for the symptoms. Swollen glands? Negative. Fatigue? None. Swollen spleen? Nope. Fever? Haven’t had one in 7 years. “Well, clearly Mr. MacDougall, you have mono”. Huh? So the quack swabs my throat and sends me home with no tasty banana medicine. Tests come back the next day. Drum roll please...NOT MONO. Well dip me in mustard and call me hot dog! How about that? No mono! Who would have guessed it? In all fairness I was more annoyed about not getting the tasty banana medicine than his misdiagnosis.
So as I was saying, why do people treat servers so poorly and not those that work in other professions? How often do you see people acting like condescending jerks toward their accountant? “Jeez, do you think you could have carried the one any slower? How difficult is it to do a little long division huh??? I wanted these files stapled! Not paper clipped!!! Stapled!!! Man you’re stupid!” Doubtful. Any accountants out there who have been berated and belittled like this, by all means prove me wrong here.
I was a bartender for a number of years and I did my share of food service. As a bartender though, my main duty was to pour drinks, crack beer and listen to all the servers complain about the douchebags they had to wait on. I really should have been paid for psychiatric duties as much as bartending. Some of these gals were truly traumatized. It’s a tough industry. A veteran server once said to me, “You know this is one of the few jobs in the world where you have to be friendly and act nice to people you would never, ever invite into your home”. Point taken. There’s nothing quite like waiting hand and foot on a knucklehead who insists on telling off colour jokes and talking to you about the breast sizes of all the female servers. Classy. I’ve put my fair share of jerk customers in their place out of pure necessity. But sometimes, you bend over and take it. Why? Tips. Servers live on tips. Without them, they end up sleeping in a dumpster behind Tim Horton’s. Proximity to fresh coffee aside, those aren’t very desirable digs. So you suck it up, deal with the meathead and pocket the generous 2 dollars he left you on the table.
Now for those of you who aren’t plain old assholes and are merely annoying beyond all belief when dealing with servers and bartenders, here are your commandments. Read them and take heed.
Thou shalt not stand idly by and watch a bartender make an extremely complicated drink for one customer, and then watch said bartender put away each and every bottle and all other ingredients before ordering that exact same drink yourself, lest a swarm of locusts plague your farmlands.
Thou shalt not immediately tell a server who comes back to the table with a full tray of drinks that they have forgotten your drink when it is painfully obvious there simply wasn’t enough room on the tray to fit all drinks that were ordered in one trip, lest your cows give sour milk and bull become impotent.
Thou shalt not enter a restaurant five minutes before closing time and order a well done 12 ounce steak, lest the cloven hoofed demon steal your soul.
Thou shalt not sit and linger at a table for undue amounts of time when it is clear the overworked and underpaid serving staff is cleaning up for the day and wants to go home, lest your rooster cease to crow at the break of day and make you late for work.
Thou shalt not let the worst tipper at the table pick up the bill lest yee be stricken with the palsy.
Thou shalt not get pissy with the server when thy food is not cooked properly or tastes bad as thou shalt immediately remember that the server did NOT cook the food, but simply delivered it, lest your oxen turn gay.
Thou shalt heed the server’s warning that a certain dish is very spicy and not order it anyway only to send it back because it is “too spicy”, lest yee lose the hair on your head and gain fat in your abdomen.
Thou shalt not ask where your food is five minutes after ordering it when the restaurant is packed to the rafters with an hour long wait time at the door, lest your Blackberry get a virus and Facebook account be hacked.
Thou shalt tip if the service was at all decent. Lest nothing. Just friggin tip ya cheap bastard!
So those are just a few pointers my friends. Following these rules will ensure that your drink remains free of other’s saliva and that your French fries will never be anywhere near the toilet in the staff bathroom before they reach your table. Don’t forget, you don’t know what happens back in that kitchen. An angry server can be a vengeful server. One of them could have mono and spitefully drink from your glass. Then you’d get mono. Just don’t go to my old doctor to get it diagnosed, lest yee spend a fortune on needless medical bills. Amen.